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The purpose of this tool is to provide timely Remote Technical Support NOT for "Project" related work requests.


Remote Technical Support differs from a "Project" in that something was working yesterday and no longer works today. As an example - "I was able to login into my computer this morning but I cannot login now".


A "Project" is identified as anything being new – e.g. new software, hardware, or an "Add / Move / Change". Project related request should go to your building administrator. They will be able to initiate a New Project Request to the Technology Department.



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